Empathy in nurse-patient interaction: a conversation analysis

Observing nurse-patient interaction

Conversation analysis, doctor-patient interaction and medical communication.

INTRODUCTION This paper introduces medical educators to the field of conversation analysis (CA) and its contributions to the understanding of the doctor-patient relationship. THE CONVERSATION ANALYSIS APPROACH Conversation analysis attempts to build bridges both to the ethnographic and the coding and quantitative studies of medical interviews, but examines the medical interview as an arena of...

Hidden dimensions: the analysis of interaction in nurse-patient encounters.

BACKGROUND It is well established that the success of much healthcare provision is strongly linked to the quality of interaction that occurs between healthcare professionals and patients. Nurse-led consultations are becoming ever more common in primary care, and patient satisfaction with this type of clinical encounter is reportedly high. While many fields of health care have been the subject o...

LACK OF EMPATHY IN INTERACTION BETWEEN PATIENT/FAMILY AND HEALTHCARE PROFESSIONALS IN AN IRANIAN EMERGENCY DEPARTMENT: A FOCUSED ETHNOGRAPHIC STUDY

Background & Aims: The approach of reciprocity and mutuality in the patient/family and healthcare professional relationship is of great importance in achieving patient- and family-centered care in emergency departments (EDs). This study aimed to explore and describe the current status of reciprocity between patient/family and healthcare professionals in an Iranian ED with a particular focus on ...

Nurse-patient interaction: a review of the literature.

AIMS The aims of this paper are to review a theoretical model useful for developing nursing knowledge related to nurse-patient interaction, review the literature on nurse-patient interaction, and discuss areas for further research. THEORETICAL MODEL: Goffman's theory of face work. RESULTS Nurse-patient interaction is a central element of clinical nursing practice. This paper shows how Goffman...